Customer Testimonials in Siloam Springs AR
Sales person was very helpful,
Management is zero stars. I bought a 2024 Blazer in Aug 2024, the sales rep provided documentation of legibility for the $7500 Federal tax rebate so I filed it with my 2024 return. The IRS rejected because Superior REFUSED to file the Federal Clean Vehicle report. I received the $&%)) from GM - that is unrelated to the Federal program. I talked with Superior management, - the finance mgr (responsible for filing the form) flat refused to do so; tried to contact Superior Auto Group - they do not communicate with customers. The result is Superior Auto Group also ... Read More DealerRater - May 6, 2026
Another dealership another lousy experience. We live near Pryor OK. so we called at 8:30 am to confirm the vehicle want was there and ready to deal. We drove the 54 miles to get there at 9:30 am. The salesman and my brother got in the vehicle for a test drive with the salesman getting in the front seat. No place for me except a cramped back seat, so no go for me. They leave and shortly returned to tell me that there is a deal in finance. I ask is it a good buy to get through finance? My brother's FICO ... Read More DealerRater - Jul 1, 2024
Did excellent job and Joe was very helpful and keeping me undated on my Tahoe
Beware if you decide to buy here they really good at the reel in but terrible at making it worth your buy. My experience was horrible they are not willing to fix their mistakes and it’s costing me $1,984.86 all for a contract that did not include taxes and licensing fees. Huge problem for me I bought a truck I am going to struggle to drive and properly tag.
Very disappointed in them. Gave them my bank loan paperwork. They said ok no problem with it. Came back had me sign paperwork they said was bank loan but they changed it to financing through them. Liars
I have been coming to this dealership for many years. The reason being is they have the best customer service ! Miguel my service adviser is always on top of his game. He guides me with good solid information to keep my vehicle running in tip top shape. Sometimes things I don't want to hear but things that need to be addressed. And I appreciate that, after all I do manage to average 60,000 miles per year. So yes I absolutely need his professional guidance.
One of the worst experiences ever. Signed papers on April1, 2022 and am still waiting in getting all the needed paperwork for tags. Finance guy is a shister, who talks in circles and blames things on the title department. Suggested I ask the tag agency if they “could do me a favor” and let me have the tag even through the dealership is 90+ days out for getting all lien releases needed. Will never do business here again. The only upside was the salesman was a nice guy who works with crappy team members. Absolutely DO NOT RECOMMEND THEM!
Terrible people bought a car had it two months won’t stand behind their word. Worst place ever! Salesman by the name of rich lied to us and we’re stuck with junk, filed a complaint with Leslie Rutledge for consumer complaints
They had a good selection of trucks. My sales reps. Eddie Jones and Rich Richardson we’re very nice an I will recommend them to my friends. 👍👍🇺🇸🇺🇸
Great service and Rickey was super helpful and got me right in. Highly recommend superior
After being there an hour the sales manager gives us a price $10,000.00 over sticker price on a Tahoe because there inventory was low. They did this with a straight face. the poor salesman didn’t even come back in. It wasted his time too. If they are gonna try to sale it that high that’s fine but they should have told us that when we got there.
Anything but a Superior Experience!
Beware of the Bait and Switch!
After calling this dealership for information on a new AT4 they had in stock, I gave them my credit card to hold the truck until the next morning. Seeing I sold my vehicle, I explained I was a cash buyer and going to drive 2.5 hours to purchase this truck. I received a call back that they would not sell me the truck for a cash purchase, but would only sell it to me if I financed the vehicle for 7 months. A dealer that won't take certified funds for ... Read More DealerRater - May 10, 2021
Excellent service! Bought the truck there. My parents took it in as I’m out of state at the moment. They said they were timely and the truck drove better.
Oil Change. We dropped our truck off. They called us with an issue. We picked it up later ready to go with repair and oil changed
I knew what I wanted and Superior had it available. As an out of state buyer, communication would be very important. I connected with Mike Losh and from the first call to taking delivery, Mike did an excellent job providing quick and detailed responses. I am a happy buyer!
Thanks Del Choate for an easy transaction. Bought a used GMC Terrain and it’s great. Got exactly what I wanted on my trade. Will do business with this dealer again. Michael Abrahamson
The service department always does a great job. They get us in quick so we can get back to work. The Guys are very knowledgeable
My salesman was great the service department has been terrific. I finally got the roof rack that was supposed to have been on it. The finance guy lied threw his teeth. Just tell me the truth. Don’t try to make it look like something it isn’t.
They found the truck we needed and got everything taken care of,easy. Great buying experience, friendly people.. and the snacks were a great touch!
I recently purchased a vehicle with Superior Chevrolet in Siloam Springs. Our Sales Associate was both helpful and patient. He made the buying experience easy and pleasant. The entire staff was very helpful and friendly.
Always great service. Treated like family. Highly recommend for service and sales. Attention to every detail and washed my truck at no charge, Will continue to deal there.
We had a great experience buying a 2018 Chevy Truck from Steve Harris! Great service and price!! I highly recommend Superior Chevy for your next purchase.
The mechanics are good to find other problems that need to be fixed soon as possible. The waiting room is so nice, and they have some good snacks.
I took my 2013 chevy in for oil/lube and was really impressed by the treatment I was shown. The service manager, advisors, to the tech.s this sold me. The waiting area was great, complimentary snacks and beverages cant beat it.
I always get my oil changed at this dealership. Very professional and the waiting room is fantastic from the big screen tv, the cappuccino machine and the free snacks. Awesome experience!!
Multiple associates lied to myself and my family , with held Infor.. From us , withdrew their price of vehicle we were trying to buy and raised the price while stating they had the right to do so, along with saying the offer was good for that day only but not telling us this and stating they didn't have to tell us!! Refused to allow us to speak with manager when we requested to do so!! These people are dishonest, very sneaky! Do not buy here!!!
It's a great experience from the always super clean bathroom to the cappuccino machine to the big screen tv in the waiting room. Everyone is a complete professional. Great job superior!!!!
I purchased my current car and my previous car from Superior Chevrolet. From buying the cars to the servicing of the cars, everyone has always been super helpful and courteous.
Went in to test drive and I to buy a suburban. Walked in and no one said hello nor did anyone make eye contact. Several staff were visiting with each other so it wasn't that they were too busy. After we stood for a long time we left. Terrible service - wanted to support business in Siloam - We will make our purchase elsewhere.
So i bought a new truck here on September 2014.11 months later I refinance it through someone else.I take everything I needed to get my gap insurance refund back to superior.3 months later and still no refund.so I went up to superior and got a phone number to call to see the status.I call them and come to my surprise the finance director named daniel Fernandez, who told me he sent all the paper work as soon as I gave it to him, didn't send the paper work in untill 2 and a half months after I gave ... Read More DealerRater - Nov 6, 2015
I very much appreciate Kaleb working with me in the Service Department even though I didn't buy my car there. I drive 40 miles for service there and would recommend it to anyone. Jack Hanlin, Stilwell, Oklahoma
Superior Chevrolet in Siloam Springs always gives me and my family fast, dependable, and reliable service. Always professional, polite, quick and friendly service. I am always completely satisfied. We have bought. Many vehicles from this dealer and will continue to do so as well as have all our service needs met by Superior. I give them a 10 out of 10 rating!!!
They are always very polite, courteous and attentive to our questions and concerns about our car. Their service department is fast and efficient. We have always been advised if anything is out of the ordinary so it could be addressed. PLUS you always get a free car wash. Can't beat that! Shelly Hancock, Watts, OK
Was looking for a vehicle and was impressed by the staff. They were welcoming and my salesman did an amazing job! Steve Harris has worked diligently with me for my preferred vehicle. I would recommend this dealership to anyone.
Shopping for new car. I was impressed with our Salman Steve Harris for the effort he put forth in working with us for a really great deal! I am sending my Son over now Thanks Steve Harris!
I took my Envoy Denali in to have an oil pan gasket repaired. This repair requires the disassembly of the front end. I paid almost 2K for this repair. The day after I received my car back as I was driving I suddenly lost all control of the steering and braking system. The car jerked to the right and off into the ditch. I had zero control over the car, I had to wait until is slowed enough to put it in park to stop it. Superior Auto Group owners said that since I was not injured there was basically &... Read More DealerRater - May 15, 2015
